Location: Tuzla, Bosnia and Herzegovina

Company: Amigo Gaming

About Us: Amigo Gaming is a dynamic and growing player in the global entertainment industry. We specialize in developing competitive slot games with innovative technology and design, catering to a fast-paced and evolving market. We are expanding our reach across various markets and are excited to offer an opportunity for a motivated individual to join our team as a B2B IT Customer Support Specialist.

Join Us: If you are young, ambitious, and eager to learn about the gambling industry, and meet our requirements, we would love to hear from you.
Apply now to become a part of Amigo Gaming.

Job Summary: As a Support Operator Specialist, you will be the frontline of our customer service, providing first-level support and ensuring effective communication with our clients and partners. Your role will be crucial in managing support tickets, collaborating with our IT and Sales teams, and contributing to our continuous improvement process.

Responsibilities:

• Provide 1st level of general support by mail and electronic to customers and partners or ensure a proper escalation to the 1st level of technical support: support on online self-service tools.
• Responsible for answering incoming emails, and web-based tickets and prioritizing customers' support needs
• Support ticket management: enter, change, and manage requests related to support tickets in cooperation with IT Staff
• Provide support to the customers for solving complaints
• Proactive information communication.
• Actively create/modify CRM and knowledge databases
• Collaborate with IT Development and Sales on new product launches
• Participate in the interaction center's continuous improvement process
• Business Awareness. Develops an understanding of the customer's environment and service delivery requirements to enable the delivery of a first-class service
• Problem Solving. Takes ownership of listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalate so they can be resolved
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team
• Interpersonal skills are crucial for working in a customer services center such as excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism, and enthusiasm

Requirements:

• Education in a technical field (High School or University) is advantageous.
• Fluency in English and Bosnian.
• Residency in Tuzla, Bosnia and Herzegovina.
• Experience in customer support or sales is desirable.
• IT Customer Support experience is a plus.
• Multitasking abilities, especially in logging queries while engaging with customers.
• Skill in creating guide documentation and videos.
• Proficiency in PC skills (Microsoft Office, ERPs, JIRA, Google Docs, system ticketing platforms).
• Capacity to learn technical concepts quickly.
• Excellent interpersonal, communication, and time management skills.
• Ability to work independently and collaboratively.
• Flexibility to work shifts and weekends.

We Offer:

• A chance to be part of an ambitious and growing global entertainment player.
• A role that offers comprehensive exposure to the gambling industry.
• A collaborative and innovative work environment.
• Opportunities for personal and professional growth.
  
  

Should you not hear from us within 7 days of submitting your form, please assume that we have decided not to proceed to the next stage of the interview process with your application.
We appreciate your understanding and thank you for your interest in our company.

You can apply via: "Prijavite se na oglas" option.