Italian Speaking Customer Support (m/f)

TP B&H is looking for Customer Support Agents with fluent knowledge of Italian to support a premium client within the Nestlé Group. As the primary point of contact - and a certified Coffee Specialist - you will assist our premium Swiss client in the food and beverage industry, providing high-quality support for various customer inquiries. 

The Position 

• Description: Customer Service Expert
• Industry: Food & Bevarage
• Required Languages: Italian C2, English C1
• Shifts: Work is generally organized in shifts with 2 days off per week
• Shift Planning: Schedules are published 2 weeks in advance
• Work Location: Home Office
• Work Equipment: TP owned, shipped to your home
• Important Note: A permanent residence in Bosnia and Herzegovina is a strict requirement for home office employment.

• Customer Support: Supporting and advising customers via phone, email, and chat.
• Information Provision: Providing detailed information about products and services.
• Issue Resolution: Processing inquiries and cases to ensure clear and successful resolution.
• Data Documentation: Accurately documenting customer interactions and transactions in the system.
• Quality Assurance: Ensuring high customer satisfaction through excellent and premium service.

• Language Skills: Italian proficiency at C2 level; English skills at a C1 level are an advantage.
• Soft Skills: Strong communication skills, reliability, and commitment.
• Teamwork: Willingness to learn and ability to work in a team.
• Technical Skills: Good computer literacy.
• Home Office Setup: A stable internet connection for remote work—minimum 10 Mbps download and 5 Mbps upload speeds (antenna routers and 5G routers are strictly prohibited).

• Permanent Contract: Full-time position (40 hours per week).
• Immediate Security: Full-time contract effective from day one of training.
• Paid Training: Comprehensive 4-week onboarding at our Sarajevo office (accommodation, transport, and all training expenses fully covered by TP B&H).
• Performance Bonuses
• Extra Pay: Additional compensation for working on public holidays or voluntary overtime.
• Operating Hours: Monday - Saturday from 08:00 to 19:00 (your full-time shift will be scheduled within this timeframe).

Here is how our application process works:

1. Apply Online: Simply submit your contact details and CV online.
2. First Contact: Our recruiting team will call you to get to know you better.
3. Final Interview: A final video interview will follow.

Sounds simple? It is! We look forward to meeting you and welcoming you to the team!

If you have questions in the meantime, pls don't hesitate to contact us directly via +387 (0)33 772 740.

Your Recruitment Team

TP Bosnia & Herzegovina

Note: All job interviews are conducted online or by phone.

TP actively promotes equal opportunities for male and female employees in many ways. In cases of equal suitability, qualifications, and professional performance, preference will be given to women, unless reasons relating to the person of a competitor prevail. This applies particularly to applications from severely disabled individuals and those of equal status. We therefore strongly welcome all applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.