Solutions Consultant with Italian and English (m/f)

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to
relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Italian and English for the
world's biggest search engine, and become part of a dynamic team dedicated to delivering
exceptional customer service. We're seeking professionals with strong communication skills to
help users maximize their product experience.

We offer:

• Flexible contract conditions (temporary employment, part-time options)
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and
  assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar
  customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer
  service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge
  base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call
  resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge
  base
• Participate in ongoing training and stay updated on product knowledge and industry
  trends

What You'll Need:

• Fluent Italian and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who
are ready to learn and are passionate about helping others. Our comprehensive training
program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment
where learning is continuous, teamwork is celebrated, and your well-being is our top search
result!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team
members. The company provides a broad portfolio of services - designing, building, and
delivering next-generation digital services, AI solutions, customer experience, and more. The
company's primary focus is strict adherence to all our clients' procedures and practices. We are
an independent outsourcing services provider and do not function as a local representation of
our partners. Unisciti al nostro team! Cerchiamo personale per il nostro servizio di assistenza
clienti. La posizione prevede attività di back office e assistenza clienti diretta. Il candidato ideale
può essere anche senza esperienza - offriamo formazione completa. Come addetto assistenza
clienti, lavorerai in un ambiente dinamico e professionale. Cerchiamo