Back Office Gaming Support Specialist with German and English (m/f)

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to
relocate.

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with
German to join our NEW Game Support Team - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

If you have:

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Relocation support with a €1,500 relocation package to help cover transportation, initial rent, and assistance in finding long-term accommodation
• Welcome bonus €1,500
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and
  assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and
team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the
largest employer in the CX (Customer Experience) industry in the country with over 4,600 team
members. The company provides a broad portfolio of services - designing, building, and
delivering next-generation digital services, AI solutions, customer experience, and much more.
The company's primary focus is strict adherence to all our clients' procedures and practices. We
are an independent outsourcing services provider and do not function as a local representation
of our partners.

Wir bieten vielfältige Einstiegsmöglichkeiten in unserem Kundenservice-Team. Ob Sie Quereinsteiger sind oder bereits Erfahrung haben – Sie sind bei uns willkommen! Unsere Vollzeitstellen können flexibel im Büro oder im Homeoffice ausgeübt werden.

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.