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Ovaj oglas je istekao 03.07.2025. i više nije aktivan.
Support Analyst - User Assistance Technician (m/f)
Objavio Lumier Dynamics , 03.06.2025. u 13:53. - Sarajevo
Prijava do 03.07.2025.
Do you have a passion for helping others and thrive in a fast-paced environment? We're looking for a dedicated entry-level Support Analyst (User Assistance Technician) to join our team at Lumier Dynamics! As a Support Analyst, you'll manage player deposits and withdrawals, provide support to our Customer Service team, and ensure the smooth flow of payment operations. This role is office-based, with rotating shifts and the opportunity to make a direct, positive impact on our player experience.
🚀 Your Responsibilities:
As our Support Analyst/User Assistance Technician, you'll:
As our Support Analyst/User Assistance Technician, you'll:
- Process Payments: Join the team to manually process player withdrawals and support manual deposits as needed, always aiming for precision and reliability.
- Assist Customer Service: Help Customer Service agents troubleshoot and resolve payment-related issues quickly and efficiently, providing the clear guidance they need.
- Stay Adaptable: Learn new tasks and processes as you grow in the role and adapt to changing requirements. We truly value every step you take in your professional development and encourage you to continually expand your skills.
🤸♂️ Team and Work Structure:
- Team Composition: Join a friendly and efficient team composed of Support Analysts, Admins, and Coordinators, fostering a supportive and positive work environment where everyone helps one another.
- Shift Flexibility: Work across three rotating shifts - Morning (7 AM - 3 PM), Afternoon shift (3 PM - 11 PM), and Night shifts (11 PM - 7 AM), ensuring variety and flexibility in your work schedule.
- Work Schedule: Enjoy a balanced work-life schedule with 5 working days per week, including weekends, and two days off. Embrace the flexibility of a non-traditional Monday-to-Friday routine.
- Professional Development: Benefit from continuous training and growth opportunities, enabling you to advance your career to a senior analyst position. We're committed to supporting your journey and celebrating your progress.
🔢 Requirements:
- Strong communication skills, with a good knowledge of English (both verbal and written).
- Good knowledge of MS Office (Word, Excel, Outlook).
- The ability to work independently and remain professional under pressure.
- Problem-solving and critical-thinking abilities.
- Willingness to work shifts, including weekends and public holidays.
- Ability to work full-time, in-office, in Sarajevo.
🙌 Nice to Have:
- Previous experience in similar Support Analyst/User Assistance Technician roles.
- Experience in the iGaming industry or payment processing.
- Strong multitasking skills and the ability to thrive in a fast-paced environment.
😍 What We Offer:
- A dynamic office environment in the heart of Sarajevo.
- Cutting-edge laptop to help you perform at your best.
- Monthly travel allowance to make your commute easier.
- Attractive performance-based bonuses.
- Exciting opportunities for growth and development within a supportive, ambitious, and fun team.
Are you ready to play a vital role in our payment operations and customer support? Please submit your resume in English and join us at Lumier Dynamics!
We can’t wait to welcome you and see you grow with us!
You can apply via "Prijava kod poslodavca" option.
Mjesto rada:
Zaposlenje:
Puno radno vrijeme
Broj izvršilaca:
3
Rad od kuće:
Ne
Objavljeno:
03.06.2025. u 13:53
Ističe:
03.07.2025. u 13:53
Kategorije:
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