Account Manager ECR (HoReCa) (m/ž)

About us

The vision of Monri Payments is to leave future generations with a better payment experience worldwide. We are committed to provide the safest and most innovative payment and invoicing methods, as well as the best local customer support. At this moment Monri Payments is the regional leader in payment services because we are the only company that can offer all payment solutions in one place – from advanced cashier's solutions to secure in-store and online card payments.

In 2024 we processed more than 200 million card transactions in Croatia, which means that every fourth non-cash transaction was processed through our infrastructure. We are recognized with our InStore payment’s solution - SinglePOS terminal - at over 15.000 payment points, primarily in leading retail chains. More than 2.000 companies use Monri's eCommerce solutions, like our payment gateways WebPay and WSPay. Monri's ECR solutions Remaris, Smart and Thor are present in more the 6.000 HoReCa companies. Overall, our brands reach more than 10.000 merchants.

We are part of the Payten/ASEE Group, so we have the opportunity to integrate knowledge and best practices from organizations within the group. On the other hand, we have the autonomy and flexibility of a start-up, so we like to think that we combine the best of two worlds.

We operate on the markets of Croatia, Slovenia, Bosnia and Herzegovina, Serbia, Montenegro, North Macedonia, Albania, Romania, as well as in several countries outside the region. With the recent PCI P2PE certification, the highest security standard in card payments, we are strengthening our position for a global breakthrough. In the coming period, we will be focusing on further development of our brands and on the significant step forward on the international market.

Monri is looking for an Account Manager to drive sales process of company products.

Location: Sarajevo, Bosnia and Herzegovina.

Why is the job exiting? As an Account Manager you will:

• Lead sales process of payment and HoReCa solutions for assigned territory/accounts
• Identify and develop new business opportunities for existing and new clients
• Create effective and specific account plans to ensure revenue target delivery and sustainable growth
• Coordinate all sales activities and manage resources within the sales cycle to ensure deal profitability
• Plan and execute the whole sales process (prepare proposals, presentations, cost/benefit analysis, etc.)
• Plan and execute up-sell and cross-sell activities
• Establish and maintain strong relationships with customers, based on knowledge of customer’s needs
• Proactive communication with customer on all levels (CFO, Retail Manager, Direct channels manager, Business Analysts, Project Managers, Card Issuing & Card Acquiring)
• Monitor potential prospects
• Create customer's events for improving sales activities
• Follow a disciplined approach to maintaining a rolling pipeline for assigned territories/accounts
• Provide necessary sales support during post-sales period

We are looking for someone who has:

• 3+ years of experience in B2B fintech or/and HoReCa sales (products/services sales, account management)
• Strong experience of developing and maintaining a sufficient pipeline and achieving sales quotas
• Proven track of sales in fintech or/and HoReCa - desirable
• Knowledge of a territory (market segmentation, decision makers, customer needs, competition in the accounts)
• Knowledge of banking or independent POS/eCommerce solutions - desirable
• Knowledge of local Payment market with emphasis on POS and eCommerce - desirable
• Knowledge how MC/VISA, AMEX and other payment card schemes are working - desirable
• Experience of SaaS solution sales
• Fluency in English

What else do we value?

• Strong drive to achieve the best results against internal or external standards of excellence
• Excellent planning and organizing abilities
• Excellent presentation, negotiation and time management skill
• Strong communication skills
• Ability and willingness to work as a part of team and to build strong working relationships
• Strong orientation towards customers, focus on identifying and exceeding their needs
• Willingness to travel
• Bachelor/ Master's in a technical or business discipline

If you’re ready to lead impactful IT/ Fintech projects and grow your career with a top-tier team, we’d love to hear from you!

You can apply via: "Prijava kod poslodavca" option.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.