Job Overview:

• Category: Customer Service Specialist
• Type: Full-Time
• Location: Aleja Bosne Srebrene 125, Sarajevo, Bosnia and Herzegovina (This is an in-office position; remote work is not available)
• Hours: Monday to Friday, 15:00–23:00
• Projected Salary: 1,800 BAM (Base Pay)
• Year 1 Projection: Approximately 2,200 BAM
• Year 2 Projection: Approximately 2,500 BAM
• Training: Paid training provided
• English Requirement: C1 Proficiency Required

About Royal Blue Services and BHX Logistics

Royal Blue Services:

Founded in 2019 and based in Sarajevo, Bosnia, Royal Blue Services connects North American companies with a driven, exceptional workforce. We don’t just provide services; we deliver results so extraordinary that clients choose us for our unmatched dedication, precision, and excellence in logistics, customer service, sales, IT, and beyond.

Our mission is to create opportunities. In a world where many young professionals feel compelled to leave Bosnia to chase careers abroad, we aim to prove that success doesn’t have to mean leaving home. At RBS, we’re building a future where ambition is rewarded, talent is nurtured, and careers thrive right here in Bosnia.

Looking ahead, we dream boldly. From logistics to IT and marketing, our vision is to expand into new industries and continue raising the bar—not just for our clients, but for our team. At RBS, no dream is too big, and no goal is out of reach.

BHX Logistics:

BHX Logistics is a leading logistics company based in St. Louis, Missouri, with over a decade of expertise in the USA and Canadian markets. Specializing in expedited shipping, LTL, and FTL services, BHX is trusted for its reliability, innovation, and the strong relationships it builds with clients and carriers.

As a key client of RBS, BHX relies on our team’s excellence to support its mission of delivering seamless, top-tier logistics solutions. Together, we’re setting a higher standard for what’s possible in the logistics industry.

READ BEFORE YOU APPLY:

We all have that one friend who can’t stop talking about the latest “life-changing” video they found on YouTube, a motivational speaker who sparked their passion, or a new Personal or Professional Development book they just finished reading.

If you are that friend, there’s a good chance Royal Blue Services might be the right fit for you.

At RBS, we’re all about fostering growth, pushing boundaries, and surrounding ourselves with people who are driven to succeed—not just for the company, but for themselves. We believe in creating a workplace where big ideas, bold goals, and constant self-improvement are celebrated.

But let’s be honest: we’ve also met the flip side. The friend who talks endlessly about those same videos, speakers, and books—but never takes action. They love the idea of success but avoid the work it takes to get there. They give up at the first challenge, take shortcuts, or retreat when things get tough.

That’s not who we’re looking for.

What are we looking for? We’re searching for a needle in a haystack. A diamond in the rough. Someone who’s resilient, hungry for growth, and ready to put in the effort required to succeed. Someone who believes that success is built on integrity, persistence, and a willingness to embrace challenges head-on.

We value honesty and transparency, so here it is: If you read this ad and feel like RBS is the culture you’ve been searching for—and this role aligns with your career goals—we’d love to hear from you.

But if this all sounds like prodavanje magle, izmišljanje tople vode, or any one of Bosnia’s colorful expressions for skepticism, we’ll kindly ask you to swipe left.

What You’ll Do:

As an Customer Service Specialist, you’ll play a critical role in ensuring smooth day-to-day operations for BHX Logistics. Your responsibilities will include:

• Driver Assistance: Provide support to drivers regarding pickup numbers, point-of-contact information, and shipment details. Help resolve issues such as delays, freight discrepancies, and unforeseen challenges.
• Monitoring Progress: Track drivers’ progress and communicate updates with customers regarding delays or late arrivals.
• Problem Solving: Act as a liaison between drivers, customers, and third parties to address and resolve problems during shipments.
• Canada Clearance: Submit documentation to third-party services for Canada-bound shipments and follow up until clearance is confirmed.
• Messaging Support: Respond to drivers’ messages and requests, involving the appropriate parties when necessary.
• Customer Support: Manage the general mailbox, answering customer inquiries and addressing their needs related to past, ongoing, and future shipments.
• Data Entry: Accurately enter and manage shipment data in our logistics management system.

This isn’t just about keeping things moving—it’s about delivering exceptional service and raising the bar in logistics operations.

The Ideal Candidate:

This role is for someone who thrives in dynamic, fast-paced environments and values precision and excellent communication. You take ownership of challenges and are driven to find solutions, even in high-pressure situations.

 You might be the ideal fit if you:

• Are Fluent in English: Excellent spoken and written communication skills are essential for effective communication.
• Are Detail-Oriented: Stay on top of multiple tasks, ensuring nothing slips through the cracks.
• Excel at Communication: Build trust and maintain clear, professional communication with drivers, customers, and brokers.
• Bring Problem-Solving Skills: Think strategically and act decisively when faced with challenges.
• Build Trust Naturally: Develop meaningful relationships with drivers and customers to foster long-term collaboration.
• Adapt Quickly: Adjust seamlessly to new challenges and changing circumstances.
• Prioritize Growth: Believe in professional development and value continuous learning.
• Are Organized: Keep operations running smoothly by maintaining excellent attention to detail and efficiency.

What We Offer:

At RBS, we’re dedicated to helping you succeed and grow—both personally and professionally. Here’s what you’ll gain when you join our team:

• Competitive Pay + Bonuses: Rewarding your hard work and results.
• Professional Development Opportunities: Frequent coaching sessions, one-on-ones, and tailored development programs, including industry training and seminars.
• Monthly Book Club: Participate in our monthly Book Club, designed to expand your mindset and sharpen your skills—all on company time.
• Healthy & Positive Work Environment: Enjoy a collaborative office culture that prioritizes respect, support, and mutual growth.
• Team Building & Appreciation Activities: Regular events to celebrate your hard work and foster camaraderie.
• Growth Opportunities: Join a growing organization with diverse career paths as we expand into new industries and markets.

How to Apply:

If this sounds like you, join us in building something extraordinary via "Prijavite se na oglas" option.

Let’s dream big and make it happen - together.