Oglas

Senior 1st/2nd line IT support analyst (m/f)

Objavio Purple Key Agency, 17.10.2024. - Sarajevo

Senior 1 st /2 nd line IT support analyst

Senior First line IT support analyst looking to advance to Second line support
role

Job description:

We have an exciting opening in our esteemed and innovative IT managed services organisation. We are seeking a skilled Support professional capable of effectively resolving a diverse range of computing, networking, and cloud-related challenges.

In this role, the successful candidate will have the opportunity to contribute to a dynamic and forward-thinking environment. They will be responsible for resolving technical issues, demonstrating their problem-solving abilities, and efficiently managing their time and resources.

We support a diverse range of industries that will both challenge and contribute to your technical skillset. Gaining both remote and hands on, in-person experience.

This position offers a fantastic opportunity to work in a collaborative environment while also encouraging individual initiative and problem-solving skills. Join our organisation and be a part of our dedicated team providing outstanding IT support services.


Job Requirements:

  • Effectively managing workload and prioritising multiple open tickets
    simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
  • Offering technical maintenance and support for all IT hardware and software used by end users.
  • Assuming complete technical responsibility for incidents, requests, and
    problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
  • Performing regular maintenance and patching of infrastructure, endpoints, and servers.
  • Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
  • Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.

Personal Requirements:

The ideal candidate will be able to explain technical concepts in a clear and
understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties.

  • Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers.
  • Demonstrate exceptional client interaction skills, both verbally and in written communication.
  • Apply a logical and systematic approach to troubleshooting technical issues.
  • Have the ability to effectively prioritise tasks and manage time efficiently.
  • Display excellent time management skills, including awareness of time
    constraints, priorities, and deadlines.
  • Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure.
  • Act as a strong team player, actively contributing knowledge and expertise to foster collaboration.

EXPERIENCE

Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite and we are open to new talent from any IT background!

Exposure to the below technologies but not limited too would be advantageous.

  • Windows Server
  • Windows Desktop
  • Microsoft Azure
  • Microsoft Office 365
  • Active Directory & Azure AD
  • DNS, DHCP, Group Policy
  • Backup - Configure, Maintain, troubleshoot.
  • Networking, switches, subnets, LAN, WAN, DNS

MUST HAVES

  • Vast majority of our customers are English native speaking, hence
    outstanding conversational as well as technical English is of a paramount importance. All interviews will be conducted in English and English alone!
  • Bubbly personality, open mind, common sense, ability to listen as well as to voice opinion.

NICE TO HAVES

  • Microsoft Certifications (MS Azure / O365)

You can apply via "Prijavite se na oglas" option.

Mjesto rada: Sarajevo
Zaposlenje: Puno radno vrijeme
Broj izvršilaca: 1
Moguć rad od kuće (remote): Ne
Oglas objavljen: 17.10.2024. u 10:34
Oglas ističe: 17.11.2024. u 23:59
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* Obavezna polja

InterSoft d.o.o. Sarajevo, Zmaja od Bosne 7, 71000 Sarajevo, BiH
ID broj: 4201139870000, PDV broj: 201139870000