Senior 1 st /2 nd line IT support analyst
Senior First line IT support analyst looking to advance to Second line support
role
Job description:
We have an exciting opening in our esteemed and innovative IT managed services organisation. We are seeking a skilled Support professional capable of effectively resolving a diverse range of computing, networking, and cloud-related challenges.
In this role, the successful candidate will have the opportunity to contribute to a dynamic and forward-thinking environment. They will be responsible for resolving technical issues, demonstrating their problem-solving abilities, and efficiently managing their time and resources.
We support a diverse range of industries that will both challenge and contribute to your technical skillset. Gaining both remote and hands on, in-person experience.
This position offers a fantastic opportunity to work in a collaborative environment while also encouraging individual initiative and problem-solving skills. Join our organisation and be a part of our dedicated team providing outstanding IT support services.
Job Requirements:
- Effectively managing workload and prioritising multiple open tickets
simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
- Offering technical maintenance and support for all IT hardware and software used by end users.
- Assuming complete technical responsibility for incidents, requests, and
problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
- Performing regular maintenance and patching of infrastructure, endpoints, and servers.
- Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
- Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
Personal Requirements:
The ideal candidate will be able to explain technical concepts in a clear and
understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties.
- Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers.
- Demonstrate exceptional client interaction skills, both verbally and in written communication.
- Apply a logical and systematic approach to troubleshooting technical issues.
- Have the ability to effectively prioritise tasks and manage time efficiently.
- Display excellent time management skills, including awareness of time
constraints, priorities, and deadlines.
- Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure.
- Act as a strong team player, actively contributing knowledge and expertise to foster collaboration.
EXPERIENCE
Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite and we are open to new talent from any IT background!
Exposure to the below technologies but not limited too would be advantageous.
- Windows Server
- Windows Desktop
- Microsoft Azure
- Microsoft Office 365
- Active Directory & Azure AD
- DNS, DHCP, Group Policy
- Backup - Configure, Maintain, troubleshoot.
- Networking, switches, subnets, LAN, WAN, DNS
MUST HAVES
- Vast majority of our customers are English native speaking, hence
outstanding conversational as well as technical English is of a paramount importance. All interviews will be conducted in English and English alone!
- Bubbly personality, open mind, common sense, ability to listen as well as to voice opinion.
NICE TO HAVES
- Microsoft Certifications (MS Azure / O365)
You can apply via "Prijavite se na oglas" option.
Zaposlenje: Puno radno vrijeme
Broj izvršilaca: 1
Moguć rad od kuće (remote): Ne
Oglas objavljen: 17.10.2024. u 10:34
Oglas ističe: 17.11.2024. u 23:59