Technical Service Engineer (m/f)

Company description: 

We are an startup consulting company, our client is a Swedish manufacturer of network  cameras for the physical security and video surveillance industries.
As an early member of our Technical Support Engineer team, you’ll have a unique opportunity to shape the company’s product roadmap and business operations.

Job Description

• The Technical Support Engineer – Level 1 (TSE) will primary be responsible for Supporting international clients. The TSE need ot have a good knowledge of IT(Information Technology) to be able to parner strongly with Customers to help resolve tehnical problems.
• Strong communications skills (both written and verbal) and customer focus are required.
•  Candidates must have technical depth and a custumer-first mentality, the desire to take the initative to own and resolve customer issues.

Responsibilitie

• First level of support for customers to solve technical issues
• Create process or troubleshooting documentation in the support knowledge base
• Manage all open tickets and ensure customers get regular updates regarding case  status
• Identify and escalate priority issues that need immediate attention
• Ability to to multi-task and manage priorities
• Egar to learn / improve technical skills to solve customer problem faster

Qualification

• Technical interest in software systems and hardware
• Preferred 1-3 years’ experience providing technical support to end user customers
• Troubleshooting skills
• Self-Starter, pro-actively identifes and delivers value to customers
• Must be able to speak and understand English language both verbal and written.

Education

• Technical background with experience in Linux, Computer networks, Databases

Appy for the job by filling "Apply for the job" form.